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DEFINITIONBusiness

B2C

Business to Consumer

Selling to individuals spending their own money. The person deciding, paying, and using are usually the same person, and the decision is fast.

EXAMPLE

A music subscription or a note-taking app you pay for yourself is B2C. Nobody asks a manager.

WHY IT MATTERS

Volume replaces deal size. Marketing has to reach many people cheaply, and small changes in conversion rate matter more than they would with twenty large customers.

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