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DEFINITIONBusiness

B2B

Business to Business

Selling to organisations rather than individuals. The buyer is usually not the only user, purchases involve more than one person, and the decision is justified in terms of cost or risk.

EXAMPLE

Itiner is B2B — it's sold to travel agencies, and the person using it may not be the person who approved the spend.

WHY IT MATTERS

It changes almost everything downstream: fewer customers at higher prices, longer sales cycles, and messaging that has to survive being repeated by your contact to their manager.

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