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DEFINITIONMarketing

Conversion Rate

The percentage of people who complete a specific action out of everyone who had the chance to. Both halves — the action and the group — have to be stated for the number to mean anything.

EXAMPLE

500 people visit a signup page and 25 sign up. The conversion rate is 5% of page visitors to signups.

WHY IT MATTERS

It's how you find the leak. A funnel of conversion rates shows which single step is losing the most people, which is almost always cheaper to fix than sending more people in.

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